Technical Support Exam

Technical Support Exam

The Technical Support Exam is expertly designed for individuals seeking to validate their skills and knowledge in providing technical assistance and support across various industries. This certification confirms the essential competencies required to troubleshoot, resolve technical issues, and deliver exceptional customer service. By earning this certification, candidates can demonstrate their proficiency in supporting technology users, managing support cases, and maintaining efficient technical operations.

Who should take the Exam?

This exam is ideal for:

• Technical support specialists
• Help desk technicians
• IT support professionals
• Customer support representatives
• Technical service managers
• IT consultants
• IT trainers and coaches

Course Outline

The Technical Support Exam covers the following topics - 

• Introduction to Technical Support
• Computer Hardware and Software
• Troubleshooting Techniques
• Remote Support Tools and Techniques
• Customer Service and Communication Skills
• Case Management and Documentation
• Network Basics and Internet Connectivity
• Security and Data Integrity
• Emerging Technologies and Trends