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Microsoft Dynamics 365 for Retail (MB6-897) Practice Exam

Microsoft Dynamics 365 for Retail (MB6-897) Practice Exam


About Microsoft Dynamics 365 for Retail (MB6-897) Practice Exam

This exam provides information on Point of Sale, Retail Merchandising, Catalog Management, Channel Management and Corporate Operations in Microsoft Dynamics 365 for Retail. It begins with an introduction to Dynamics 365 for Retail. It walks through all the configuration, setup, and enrichment that is done in the back office by merchandisers and purchasing people to manage a retail store on an ongoing basis. 

It also provides information on Channel Management and Corporate Operations in Microsoft Dynamics 365 for Retail and walks through all the configuration required to deploy a retail channel. Throughout the exam, demonstrations and practices are provided to provide more details about the different functional aspects of Dynamics 365 for Retail


Skills Measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam.

  • Languages: English
  • Audiences: IT professionals, Information workers
  • Technology: Microsoft Dynamics 365 for Retail
  • Credit toward certification: MCP, MCSE
  • Price: $165.00 USD*


Exam Structure

Set up and configure organizational parameters (20 – 25%)

  • Model an organization - This objective may include but is not limited to:  create models of organizations; create and configure organization hierarchies; create and modify retail operating units
  • Configure retail parameters - This objective may include but is not limited to: set up a retail store set up info codes and sub codes; assign and translate info codes; configure units of measure and conversion; define retail parameters; set up sales tax and sales tax overrides; describe and configure payment methods; configure payment connectors; set up credit card payment services; configure full-text search
  • Configure workflows - This objective may include but is not limited to: Describe retail workflow features; configure workflow prerequisites; create and configure workflows, activate a workflow; associate workflows with an organization; monitor workflow status
  • Integrate stores - This objective may include but is not limited to: configure and monitor Commerce Data Exchange services; test and troubleshoot Async client and server connectivity; view retail channel transactions; set up up store locator groups
  • Manage retail channels - This objective may include but is not limited to: build an online store; synchronize online store sales orders; create a call center

Set up and Configure Point of Sale (10 - 15%)

  • Perform Point of Sale (POS) set up processes - This objective may include but is not limited to: set up offline, functionality, receipt, hardware, visual, email notification, and channel integration POS profiles;  configure a receipt format; set up data distribution
  • Configure POS terminals - This objective may include but is not limited to: set up keyboard mapping groups; configure POS permission groups; create registers and POS devices; create screen layouts that use button grids and images; manage drawer operations
  • Configure barcodes and labels - This objective may include but is not limited to:  create and view barcodes for specific products; print shelf labels; create barcode masks

Set up and Configure Products (15 – 20%)

  • Configure basic product parameters - This objective may include but is not limited to: create product dimensions and dimension groups; create a product; create and modify product attributes;  create product features and assortments; create product relationship types and product relationships; create a product master or variant; create, assemble, disassemble, and sell product kits
  • Build product category hierarchies - This objective may include but is not limited to: describe hierarchy types; create a category hierarchy; maintain hierarchies; bulk edit a category
  • Create and manage catalogs - This objective may include but is not limited to: Create a catalog; configure and analyze catalog layout; update, validate, approve and publish catalogs;  create source codes
  • Manage delivery modes - This objective may include but is not limited to: set up delivery modes; add channels to delivery modes; add products to delivery modes
  • Manage direct delivery - This objective may include but is not limited to: set up direct delivery; configure products and sales orders for direct delivery; confirm direct delivery orders; create pick waves; set up the picking process; create a workbench; generate picking workbench sessions
  • Manage pricing discounts - This objective may include but is not limited to:  create catgory pricing rules; discount products based on catalogs; set up affiliated pricing; adjust prices; create price groups; configure mix and match discounts; create quantity discounts
  • Connect vendor information to products - This objective may include but is not limited to:  create a vendor catalog; set up price margin alerts on a product; define price points for products; add vendor product numbers to a product

Manage Retail Operations (15 – 20%)

  • Manage workers - This objective may include but is not limited to: create jobs; create positions; set up a worker; create and link address books; implement role-based security; view and manage shifts
  • Generate retail information reports - This objective may include but is not limited to: identify available reports; identify available workspaces; perform recency, frequency, and monetary (RFM) analysis
  • Implement customer loyalty schemes and gift cards - This objective may include but is not limited to: describe the loyalty setup process; configure prerequisite components; create a customer loyalty scheme and program; process loyalty transactions; resolve loyalty card number conflicts; add products to loyalty schemes; set up physical and virtual gift cards; add funds to a gift card
  • Manage journals - This objective may include but is not limited to:  describe post statement actions; create and calculate a statement; view posted statements; configure batch processes for statements
  • Manage inventory replenishment - This objective may include but is not limited to:  build replenishment rules; implement cross docking for product distribution;  create a buyer’s push; create a replenishment hierarchy; create service categories
  • Manage a call center - This objective may include but is not limited to: create fraud rules; create a continuity program; create continuity orders; implement credit card and refund workbenches; configure check holds; set up credit limit checking; create rules for up-selling and cross-selling; set up target markets; create and use scripts

Conduct Retail Activities (25 – 30%)

  • Perform POS operations - This objective may include but is not limited to: conduct a transaction; override a price; identify reason codes and hold codes;  hold and recall a transaction; clear a hold
  • Manage sale orders - This objective may include but is not limited to: view detailed status information for a sales order; identify sales order cancellation constraints; configure price matching; configure prepayment
  • Manage customers - This objective may include but is not limited to: create a customer; check for duplicate customers; merge and unmerge customer records; create and configure cases; search for a customer
  • Manage drawer operations and daily operations - This objective may include but is not limited to: perform opening procedures; conduct tender operations; perform overrides; perform closing procedures; open, pause, resume, and close shifts; clock in and out; create sales with cash or credit card payments; void transactions; accept returns
  • Manage installment billing - This objective may include but is not limited to: set up and configure installment billing; create payment schedules; add installments to a sales order; process installment billing payments
  • Manage returns and Return Merchandise Authorization (RMA) processing - This objective may include but is not limited to: identify steps in the RMA process; create an RMA; configure process return options


Who should take this exam?

  • Candidates for this exam are Microsoft Dynamics 365 partners who set up and use the application functionality in Microsoft Dynamics 365 for Retail, and provide support for the application.
  • Candidates typically have a strong understanding of retail operations and POS, and experience deploying, maintaining, and using Microsoft Dynamics 365 for Retail.


What do we offer?

  • 5 full-length mock test with unique questions in each test set
  • Practice objective questions with section-wise scores
  • In-depth and exhaustive explanation for every question
  • Reliable exam reports to evaluate strengths and weaknesses
  • Latest Questions with an updated version
  • Tips & Tricks to crack the test
  • Unlimited access

What are our Practice Exams?

  • Practice exams have been designed by professionals and domain experts that simulate real time exam scenario.
  • Practice exam questions have been created on the basis of content outlined in the official documentation.
  • Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
  • Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
  • You can also create your own practice exam based on your choice and preference 

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