Oracle Utilities Customer Care and Billing 2 Essentials (1Z0-562) 

About Oracle Utilities Customer Care and Billing 2 Essentials (1Z0-562)

1Z0-562 helps you in becoming Oracle Utilities Customer Care and Billing 2 Certified Implementation Specialist. This exam is for individuals focusing on selling and implementing the Oracle Utilities Customer Care and Billing product. Oracle Utilities Customer Care and Billing enables Utilities to handle every aspect of utility customer information-service connection, meter reads, rating, billing, and more-while also undertaking associated functions like payment processing, collections, field service, and meter management. The product evolves with business demands, minimizing cost and risk. It helps utilities in any market maximize revenue, create cost efficiencies, and respond to market change.

Course Structure

The Oracle Utilities Customer Care and Billing 2 Essentials (1Z0-562) Exam covers the following topics -

1. Control Central & User Interface Standards

• Navigate the Oracle Utilities Customer Care and Billing User Interface 

• Use and Maintain Control Central 

• Locate Help Documentation and Text 

2. Customer Information

• Maintain and Manage Customer Information

• Determine Customer Account Structure 

• Manage Customer Contacts 

3. Sales and Marketing

• Configure and Manage Campaigns, Packages and Orders 

4. Field Work

• Manage Field Activities and Field Orders 

5. Route Management and Field Activity Upload

• Maintain Service Cycles, Routes and Field Activity Upload

6. Billing

• Manage Bills

• Maintain Bill Segments 

• Complete Bills

7. Payments

• Manage Payments

• Manage Overpayment and Payment Distribution 

8. Monitor Overdue Debt

• Configure and Manage Credit & Collections and Overdue Processes

• Manage Payment Arrangements and Pay Plans 

9. Business Object Elements

• Configure using Business Object Elements 

10. Business Object Inheritance

• Share Business Object Properties

11. Business Object Options

• Use Business Object Options

12. Service Scripts

• Configure Service Scripts

13. Advanced BPA Script Features

• Configure and Manage Business Process Assistant (BPA) scripts

14. Bundling

• Configure using Bundling Capabilities

15. Framework Overview 

• Use the Oracle Utilities Application Framework

• Understand Maintenance Objects 

• Create Plug-In Logic 

• Extend the Database 

• Enforce Security Rules

16. To Do

• Configure and Manage To Do Functionality 

15. Device (Meter and Item) Management

• Configure and Manage Meters and Items

16. Meter Reading

• Maintain Meter Reads

17. Financial Transactions

• Manage Financial Transactions

18. Rates

• Manage and Apply Rates

• Apply Proration  

• Apply Bill Factors 

19. Adjustments

• Configure and Manage Adjustments 

20. Case Management

• Configure the Case Management Functionality 

21. Business Object Business Rules

• Use Business Object Rules 

22. Business Object Lifecycle

• Apply Business Object Life Cycle

23. Business Object Access Rights

• Configure Access Rights

24. Business Services

• Configure Business Services

25. Revision Control

• Use Revision Control

Exam Pattern 

• Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
• Exam Code: 1Z0-562
• Number of Questions: 70
• Length of Time:  120 minutes
• Exam Fee: $245 USD 
• Exam Language: English

What do we offer?

• Full-Length Mock Test with unique questions in each test set
• Practice objective questions with section-wise scores
• An in-depth and exhaustive explanation for every question
• Reliable exam reports evaluating strengths and weaknesses
• Latest Questions with an updated version
• Tips & Tricks to crack the test
• Unlimited access

What are our Practice Exams?

• Practice exams have been designed by professionals and domain experts that simulate exam scenario.
• Practice exam questions have been created on the basis of content outlined in the official documentation.
• Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
• Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
• You can also create your own practice exam based on your choice and preference 

100% Assured Test Pass Guarantee

We have built the TestPrepTraining Practice exams with 100% Unconditional and assured Test Pass Guarantee! 

If you are not able to clear the exam, you can ask for a 100% refund.