ITIL Practitioner Certification
The ITIL Practitioner certification is a globally accepted ITSM certification which is taken after the ITIL Foundation certification. The exam assesses your skills in the adoption of the ITIL framework for meeting business' objectives. It enables practitioners to not only be well versed in ITIL framework, but also be able to use it in practice. The exam focuses on the Continual Service Improvement (CSI) approach for service improvement. The exam helps in achieving ITIL intermediate or expert level certification.
Who should take the exam?
The ITIL Practitioner is suitable for
- Project Manager/Director
- Operations or IT Infrastructure Manager
- IT Service Manager/ Director
- IT Department, Division or Group Manager
- Process Owner
- Individuals engaged in IT service delivery, planning or management
The important topics covered in this exam are:
- Learning Outcome 1 - ITIL guidance - 6 Questions (15%)
- Learning Outcome 2 - ITSM guiding principles - 6 Questions (15%)
- Learning Outcome 3 - CSI Approach - 8 Questions (20%)
- Learning Outcome 4 - CSF and KPI - 8 Questions (20%)
- Learning Outcome 5 - Communication - 6 Questions (15%)
- Learning Outcome 6 - OCM - 6 Questions (15%)
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Exam Format and Information
|Exam Name ITIL® Practitioner||Exam Code Practitioner|
|Exam Duration 135 mins||Exam Format Multiple Choice Questions|
|Exam Type Information Technology||Number of Questions 40 Questions|
Eligibility/Pre-Requisite Pass the version 3 ITIL Foundation examination,
or the version 2 ITIL Foundation examination plus the Foundation
|Exam Fee £405 |
|Exam Language English||Pass Score 28/40 (70%)|
ITIL® Practitioner FAQs
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