ITIL® Practitioner
ITIL® Practitioner
ITIL Practitioner Certification
The ITIL Practitioner certification is a globally accepted ITSM certification which is taken after the ITIL Foundation certification. The exam assesses your skills in the adoption of the ITIL framework for meeting business' objectives. It enables practitioners to not only be well versed in ITIL framework, but also be able to use it in practice. The exam focuses on the Continual Service Improvement (CSI) approach for service improvement. The exam helps in achieving ITIL intermediate or expert level certification.
Who should take the exam?
The ITIL Practitioner is suitable for
- Project Manager/Director
- Operations or IT Infrastructure Manager
- IT Service Manager/ Director
- IT Department, Division or Group Manager
- Process Owner
- Individuals engaged in IT service delivery, planning or management
Course Outline
The important topics covered in this exam are:
- Learning Outcome 1 - ITIL guidance - 6 Questions (15%)
- Learning Outcome 2 - ITSM guiding principles - 6 Questions (15%)
- Learning Outcome 3 - CSI Approach - 8 Questions (20%)
- Learning Outcome 4 - CSF and KPI - 8 Questions (20%)
- Learning Outcome 5 - Communication - 6 Questions (15%)
- Learning Outcome 6 - OCM - 6 Questions (15%)
Practice and Prepare for ITIL® Practitioner Exam with hundreds of Practice Exam and Expert Guidance. Boost your chances and qualify exam Now!
Exam Format and Information
| Exam Name ITIL® Practitioner | Exam Code Practitioner |
| Exam Duration 135 mins | Exam Format Multiple Choice Questions |
| Exam Type Information Technology | Number of Questions 40 Questions |
Eligibility/Pre-Requisite Pass the version 3 ITIL Foundation examination, or the version 2 ITIL Foundation examination plus the Foundation Bridge examination | Exam Fee £405 |
| Exam Language English | Pass Score 28/40 (70%) |
ITIL® Practitioner FAQs
Where I can get best resources for ITIL® Practitioner exam preparation?
ITIL® Practitioner online tutorial provides you with the exam details and latest exam content with documentation for better understanding. You can go through the study guide provided for getting help in preparation.
What are the main areas to cover in exam?
In this exam the main highlighted areas are the Learning Outcomes -
- ITIL guidance - 6 Questions (15%)
- ITSM guiding principles - 6 Questions (15%)
- CSI Approach - 8 Questions (20%)
- CSF and KPI - 8 Questions (20%)
- Communication - 6 Questions (15%)
- OCM - 6 Questions (15%)
Does ITIL Practitioner expire?
No, ITIL Practitioner does not expire and is for a lifetime.
How many questions will there be on the exam?
The ITIL Practitioner certification contains 40 questions which need to be completed in 135 minutes.
What is the ITIL Practitioner exam?
The ITIL Practitioner exam is a professional exam for IT service management. The certification is widely accepted across the globe. Manager, leader, analysts, engineers engaged in IT service management are well suited for the certification to better their job prospects.
The certification focuses on the identification and discovery of service improvement across the organization.
How much is the ITIL Practitioner exam?
The fees for ITIL Practitioner exam is £405.00
What are the skills required for the ITIL Practitioner exam?
The skills required for the ITIL Practitioner include
- Knowledge of ITIL framework, its integration and implementation
- Aware of Continual Service Improvement (CSI) approach
- Able to identify and discover service improvement across the organization
- Understand organizational change management during for service improvements
- Have good communication and its role in for service improvement initiatives
- Complete knowledge of measurement and metrics for service improvement
What abilities are measured for the ITIL Practitioner exam?
This ITIL Practitioner exam measures your ability to accomplish the technical tasks related to ITIL implementation and management as well as management tasks of organizational change management, communication, measurement and metrics during service improvement initiatives.
Is the ITIL Practitioner exam good?
The ITIL Practitioner exam is best fit for the candidates who are IT Service Manager/ Director, Operations or IT Infrastructure Manager, Process Owner and individuals engaged in IT service delivery, planning or management
Who are the intended audience for the ITIL Practitioner exam?
This is exam is intended for managers, leaders, analysts, engineers engaged in IT service management.
How do I become an ITIL practitioner?
To become an ITIL practitioner you need to clear the exam and TestprepTraining helps you clear the exam in the first attempt.
Do TestprepTraining provide any preparation guidance for this certification exam?
Yes you will be provided with full assistance with our team of ITIL experts, who keeps on updating the tips and tricks regarding the ITIL Practitioner exam on our blog.
Is there any further assistance I can get from TestprepTraining?
You will get a full assistance in any query related to ITIL Practitioner exam when you prepare with our test series. There is a team of ITIL experts who will handle your query.
If I need to cancel my enrollment, can I get a refund?
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. For more information regarding this, you can contact us at our Helpdesk.
Can I try the free exam before purchasing the whole practice test?
Testpreptraining gives you option to take free practice test with different and unique questions before purchasing the complete ITIL Practitioner test.
How can I pass the exam in my first attempt?
Testpreptraining training course is designed to give you all of the skill-sets necessary to prepare for the ITIL Practitioner exam so as to help you pass the exam in your first attempt.