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ITIL® Practitioner

ITIL® Practitioner

Free Practice Test

  • TypeExam Format
  • No. of Questions10
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

  • TypeExam Format
  • No. of Questions73
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
  • No of videos-
  • No of hours-
Not Available

ITIL Practitioner Certification

The ITIL Practitioner certification is a globally accepted ITSM certification which is taken after the ITIL Foundation certification. The exam assesses your skills in the adoption of the ITIL framework for meeting business' objectives. It enables practitioners to not only be well versed in ITIL framework, but also be able to use it in practice. The exam focuses on the Continual Service Improvement (CSI) approach for service improvement. The exam helps in achieving ITIL intermediate or expert level certification.

Who should take the exam?

The ITIL Practitioner is suitable for 

  • Project Manager/Director
  • Operations or IT Infrastructure Manager
  • IT Service Manager/ Director
  • IT Department, Division or Group Manager
  • Process Owner
  • Individuals engaged in IT service delivery, planning or management

Course Outline

The important topics covered in this exam are:

  • Learning Outcome 1 - ITIL guidance - 6 Questions (15%)
  • Learning Outcome 2 - ITSM guiding principles - 6 Questions (15%)
  • Learning Outcome 3 - CSI Approach - 8 Questions (20%)
  • Learning Outcome 4 - CSF and KPI - 8 Questions (20%)
  • Learning Outcome 5 - Communication - 6 Questions (15%)
  • Learning Outcome 6 - OCM - 6 Questions (15%)

Practice and Prepare for ITIL® Practitioner Exam with hundreds of Practice Exam and Expert Guidance. Boost your chances and qualify exam Now!

Exam Format and Information

Exam Name ITIL® Practitioner
Exam Code Practitioner
Exam Duration 135 mins
Exam Format Multiple Choice Questions
Exam Type Information Technology
Number of Questions 40 Questions

Eligibility/Pre-Requisite Pass the version 3 ITIL Foundation examination,

or the version 2 ITIL Foundation examination plus the Foundation

Bridge examination

Exam Fee £405 
Exam Language English
Pass Score 28/40 (70%)

ITIL® Practitioner FAQs

ITIL® Practitioner online tutorial provides you with the exam details and latest exam content with documentation for better understanding. You can go through the study guide provided for getting help in preparation.

In this exam the main highlighted areas are the Learning Outcomes - 

  1. ITIL guidance - 6 Questions (15%)
  2. ITSM guiding principles - 6 Questions (15%)
  3. CSI Approach - 8 Questions (20%)
  4. CSF and KPI - 8 Questions (20%)
  5. Communication - 6 Questions (15%)
  6. OCM - 6 Questions (15%)
No, ITIL Practitioner does not expire and is for a lifetime.
The ITIL Practitioner certification contains 40 questions which need to be completed in 135 minutes.
The ITIL Practitioner exam is a professional exam for IT service management. The certification is widely accepted across the globe. Manager, leader, analysts, engineers engaged in IT service management are well suited for the certification to better their job prospects. The certification focuses on the identification and discovery of service improvement across the organization.
The fees for ITIL Practitioner exam is £405.00

The skills required for the ITIL Practitioner include

  • Knowledge of ITIL framework, its integration and implementation
  • Aware of Continual Service Improvement (CSI) approach
  • Able to identify and discover service improvement across the organization
  • Understand organizational change management during for service improvements
  • Have good communication and its role in for service improvement initiatives
  • Complete knowledge of measurement and metrics for service improvement
This ITIL Practitioner exam measures your ability to accomplish the technical tasks related to ITIL implementation and management as well as management tasks of organizational change management, communication, measurement and metrics during service improvement initiatives.
The ITIL Practitioner exam is best fit for the candidates who are IT Service Manager/ Director, Operations or IT Infrastructure Manager, Process Owner and individuals engaged in IT service delivery, planning or management
This is exam is intended for managers, leaders, analysts, engineers engaged in IT service management.
To become an ITIL practitioner you need to clear the exam and TestprepTraining helps you clear the exam in the first attempt.
Yes you will be provided with full assistance with our team of ITIL experts, who keeps on updating the tips and tricks regarding the ITIL Practitioner exam on our blog.
You will get a full assistance in any query related to ITIL Practitioner exam when you prepare with our test series. There is a team of ITIL experts who will handle your query.
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. For more information regarding this, you can contact us at our Helpdesk.
Testpreptraining gives you option to take free practice test with different and unique questions before purchasing the complete ITIL Practitioner test.
Testpreptraining training course is designed to give you all of the skill-sets necessary to prepare for the ITIL Practitioner exam so as to help you pass the exam in your first attempt.


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