ITIL Operational Support and Analysis (Intermediate) Professional

The ITIL Operational Support and Analysis (Intermediate) Professional exam focuses on the real-life application of Operational Support Analysis practices that allow the event, request, incident, problem, technical, IT operations as well as application management. This certification provides you with the necessary skills to provide good quality IT services in an organisation.

• Introduction to OSA

• Understanding Event management

• Knowledge of Incident management

• Request fulfilment

• Understanding Problem management

• Knowledge of Access management

• The service desk

• Roles and responsibilities

• Technological considerations

• Implementation

This certification provides you with the knowledge of-

• Business and service management

• Processes supporting ITIL

• Roles and responsibilities

• Case Studies

• Operational practices

This exam is intended for the following people-

• IT professionals

• People who wish to excel in their chosen areas

• Managers

• Owners of a business

• Strategy

• Design

• Transition and Operation

• Continual Service Improvement