ITIL Operational Support and Analysis (Intermediate) Professional
ITIL Operational Support and Analysis (Intermediate) Professional
ITIL Operational Support and Analysis (Intermediate) Professional
The ITIL Operational Support and Analysis (Intermediate) Professional exam focuses on the real-life application of Operational Support Analysis practices that allow the event, request, incident, problem, technical, IT operations as well as application management. This certification provides you with the necessary skills to provide good quality IT services in an organisation.
Topics Covered
• Introduction to OSA
• Understanding Event management
• Knowledge of Incident management
• Request fulfilment
• Understanding Problem management
• Knowledge of Access management
• The service desk
• Roles and responsibilities
• Technological considerations
• Implementation
ITIL Operational Support and Analysis (Intermediate) Professional FAQs
What are the functions of ITIL?
• Strategy
• Design
• Transition and Operation
• Continual Service Improvement
What are the learning outcomes of this exam?
This certification provides you with the knowledge of-
• Business and service management
• Processes supporting ITIL
• Roles and responsibilities
• Case Studies
• Operational practices
Who should appear for this exam?
This exam is intended for the following people-
• IT professionals
• People who wish to excel in their chosen areas
• Managers
• Owners of a business
What do we study inthe ITIL Operational Support and Analysis Professional exam?
• Introduction to OSA
• Understanding Event management
• Knowledge of Incident management
• Request fulfilment
• Understanding Problem management
• Knowledge of Access management
• The service desk
• Roles and responsibilities
• Technological considerations
• Implementation
What is the ITIL Operational Support and Analysis (Intermediate) Professional exam?
The ITIL Operational Support and Analysis (Intermediate) Professional exam focuses on the real-life application of Operational Support Analysis practices that allow the event, request, incident, problem, technical, IT operations as well as application management. This certification provides you with the necessary skills to provide good quality IT services in an organisation.