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ITIL Operational Support and Analysis (Intermediate) Professional

ITIL Operational Support and Analysis (Intermediate) Professional

Free Practice Test

FREE
  • TypeExam Format
  • No. of Questions100
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

Not Available
  • TypeExam Format
  • No. of Questions100
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

-
  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
  • No of videos-
  • No of hours-
Not Available

ITIL Operational Support and Analysis (Intermediate) Professional


The ITIL Operational Support and Analysis (Intermediate) Professional exam focuses on the real-life application of Operational Support Analysis practices that allow the event, request, incident, problem, technical, IT operations as well as application management. This certification provides you with the necessary skills to provide good quality IT services in an organisation.


Topics Covered

Introduction to OSA

Understanding Event management

Knowledge of Incident management

Request fulfilment

Understanding Problem management

Knowledge of Access management

The service desk

Roles and responsibilities

Technological considerations

Implementation

ITIL Operational Support and Analysis (Intermediate) Professional FAQs

Strategy

Design

Transition and Operation

Continual Service Improvement

This certification provides you with the knowledge of-

Business and service management

Processes supporting ITIL

Roles and responsibilities

Case Studies

Operational practices


This exam is intended for the following people-

IT professionals

People who wish to excel in their chosen areas

Managers

Owners of a business

Introduction to OSA

Understanding Event management

Knowledge of Incident management

Request fulfilment

Understanding Problem management

Knowledge of Access management

The service desk

Roles and responsibilities

Technological considerations

Implementation

The ITIL Operational Support and Analysis (Intermediate) Professional exam focuses on the real-life application of Operational Support Analysis practices that allow the event, request, incident, problem, technical, IT operations as well as application management. This certification provides you with the necessary skills to provide good quality IT services in an organisation.

 

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