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ITIL® 4 Foundation level

ITIL® 4 Foundation level

Free Practice Test

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  • TypeExam Format
  • No. of Questions10
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice

Practice Exam

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  • TypeExam Format
  • No. of Questions534
  • AccessImmediate
  • Access DurationLife Long Access
  • Exam DeliveryOnline
  • Test ModesPractice, Exam

Online Course

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  • Content TypeVideo
  • DeliveryOnline
  • AccessImmediate
  • Access DurationLife Long Access
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ITIL 4 Foundation Level Certification


The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. The certification can help IT professionals or others working within an organization that has adopted ITIL.

Prerequisite for the exam

There is no prerequisite required to take the exam.

Exam Structure

  • Domain 1: Understand the key concepts of service management
  • Domain 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Domain 3: Understand the four dimensions of service management
  • Domain 4: Understand the purpose and components of the ITIL service value system
  • Domain 5: Understand the activities of the service value chain, and how they interconnect
  • Domain 6: Know the purpose and key terms of 15 ITIL practices
  • Domain 7: Understand 7 ITIL practices

Exam Format and Information

Exam Name ITIL 4 Foundation Level
Exam Code 0
Exam Duration 60 mins
Exam Format Multiple Choice Questions
Exam Type 0
Number of Questions 40 Questions
Eligibility/Pre-Requisite 0
Exam Fee 0

Exam Language English, Brazilian Portuguese, Chinese, Dutch,

French, German, Italian, Japanese, Polish, Spanish

Pass Score 65% and above


ITIL® 4 Foundation level FAQs

After the completion of your exam, the points you earned on each question are totaled and then compared with the cut score to determine whether the result is pass or fail.
Yes our experts frequently blog about the tips and tricks for exam preparation.
Yes, Testprep Training offers email support for any certification related query while you are preparing for the exam using our practice exams. Your query will be handled by experts in due course.
Yes testprep training offers free practice tests for the ITIL 4 Foundation Level Exam which can be used before the final purchase for complete test.
Yes, we offer a 100% unconditional money back guarantee. In case you are not able to clear the exam for then you can request for the full refund. Please note that we only refund the cost of product purchased from Testprep Training and not the ITIL 4 Foundation Level Exam cost.
TestprepTraining provides unique sets of questions that will help you check your skills and knowledge in performing data analysis on Excel. These practice questions will help you increase your knowledge for better preparation of exam.
Once purchased, the practice exams can be access for the lifetime.
There is no negative marking in the exam.
Yes we offer nearly 50% discount for the order more than 10 products at a time. You can reach the testprep training Helpdesk for more details. The member of support staff will respond as soon as possible.
There are two routes towards obtaining the ITIL Foundation certificate - you can sit the exams at the end of a training course with an Accredited Training Organization (ATO), or study privately and then book the exam without a training course via PeopleCert, our ITIL Examination Institute.
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.
Passing scores for the exam is 65%.
Successful candidates can join My AXELOS and claim a digital badge linked to their certification.
You will get 60 minutes to do 40 questions in this exam.
The benefits of ITIL will vary from organisation to organisation depending on the type of organisation, its size and use of IT, the market it operates in and what its business objectives are. Generally the successfully adoption of ITIL can help organisations improve services by providing ways of helping it to manage business risk and service disruption or failure, improve and develop positive relationships with its customers by delivering efficient services that meet their needs.
The ITIL 4 Foundation examinations are currently available in the following languages - English, Brazilian Portuguese, Chinese, Dutch, French, German, Italian, Japanese, Polish and Spanish
The exam consists of multiple choice questions.
ITIL is recognised worldwide as the leading IT Service Management framework with over 5 million qualified practitioners to-date. From a prospective employer’s perspective the certification at whatever level ensures that an IT professional knows the best practices and the best solutions in any IT service management situation.
There will be 40 questions which have to be completed in 60 minutes in this exam.
There is no prerequisite required to take the exam.
  • Domain 1: Understand the key concepts of service management
  • Domain 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Domain 3: Understand the four dimensions of service management
  • Domain 4: Understand the purpose and components of the ITIL service value system
  • Domain 5: Understand the activities of the service value chain, and how they interconnect
  • Domain 6: Know the purpose and key terms of 15 ITIL practices
  • Domain 7: Understand 7 ITIL practices
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. The certification can help IT professionals or others working within an organization that has adopted ITIL.

This exam requires an understanding of the ITIL framework and process of utilising ITIL to intensify IT service management. Focus on developing familiarity in the ITIL services.


How hard is the ITIL 4 Foundation Exam?

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This exam will have 40 questions that has to be completed in a time duration of 60 minutes.


To know more about the pattern, use ITIL Foundation Exam Format

The best way to pass the exam is to use study guide that helps to:

  • Create a study plan using the exam blueprint.
  • Get familiar with the exam course outline.
  • Use study resources.
  • Take Practice tests.
  • Pass the exam.


How to pass ITIL® 4 Foundation level Certification Exam?

For better preparation use the step by step study guide for the ITIL 4 Foundation Exam. This provides all the exam details, course outline and study resources. Develop a basic understanding of the ITIL framework and understand how ITIL can be utilised to intensify IT service management



How to Prepare for ITIL Foundation Exam?

ITIL 4 Foundation Exam study guide that covers the important exam areas with appropriate reference links to help you in preparation. Here, you can explore unique study resources to enhance your preparation.

ITIL 4 Foundation Exam tutorial covers all the major areas and topics with appropriate reference links to help you in preparation. Develop an understanding of how the ITIL guiding principles can help an organization adapt and adapt service management.

 

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