ITIL® 4 Foundation level
ITIL® 4 Foundation level
ITIL 4 Foundation Level Certification
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. The certification can help IT professionals or others working within an organization that has adopted ITIL.
Prerequisite for the exam
There is no prerequisite required to take the exam.
Exam Structure
- Domain 1: Understand the key concepts of service management
- Domain 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Domain 3: Understand the four dimensions of service management
- Domain 4: Understand the purpose and components of the ITIL service value system
- Domain 5: Understand the activities of the service value chain, and how they interconnect
- Domain 6: Know the purpose and key terms of 15 ITIL practices
- Domain 7: Understand 7 ITIL practices
Exam Format and Information
| Exam Name ITIL 4 Foundation Level | Exam Code ITIL |
| Exam Duration 60 mins | Exam Format Multiple Choice Questions |
| Exam Type Foundation | Number of Questions 40 Questions |
| Eligibility/Pre-Requisite 0 | Exam Fee - |
Exam Language English, Brazilian Portuguese, Chinese, Dutch, French, German, Italian, Japanese, Polish, Spanish | Pass Score 65% and above (26/40) |
ITIL® 4 Foundation level FAQs
What is the format of the exam?
The exam consists of multiple choice questions.
Do you provide the latest ITIL 4 Sample Questions?
For practice questions you can refer ITIL4 Foundation Sample Questions
How to prepare for the ITIL Foundation level Interview?
Plan and prepare better for your ITIL interview with top ITIL 4 Foundation level interview questions that are frequently asked based on an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
Do TestprepTraining provide practice set questions for ITIL 4 Foundation Level?
TestprepTraining provides unique sets of questions that will help you check your skills and knowledge in performing data analysis on Excel. These practice questions will help you increase your knowledge for better preparation of exam.
Is there any assistance from Testprep Training in terms of exam preparation?
Yes, Testprep Training offers email support for any certification related query while you are preparing for the exam using our practice exams. Your query will be handled by experts in due course.
Do you provide any preparation guidance for this certification exam?
Yes our experts frequently blog about the tips and tricks for exam preparation.
Can we try the free test before purchasing the practice exam?
Yes testprep training offers free practice tests for the ITIL 4 Foundation Level Exam which can be used before the final purchase for complete test.
Is there any negative marking in the exam?
There is no negative marking in the exam.
How the exam scores are calculated?
After the completion of your exam, the points you earned on each question are totaled and then compared with the cut score to determine whether the result is pass or fail.
How can I take an ITIL exam?
There are two routes towards obtaining the ITIL Foundation certificate - you can sit the exams at the end of a training course with an Accredited Training Organization (ATO), or study privately and then book the exam without a training course via PeopleCert, our ITIL Examination Institute.
Does Testprep Training offer Money Back Guarantee for the Exam Simulator?
Yes, we offer a 100% unconditional money back guarantee. In case you are not able to clear the exam for then you can request for the full refund. Please note that we only refund the cost of product purchased from Testprep Training and not the ITIL 4 Foundation Level Exam cost.
For how long is the license valid after purchase?
Once purchased, the practice exams can be access for the lifetime.
Can I get extra time if the exam is in a non-native language?
Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.
What is the passing criterion for the exam?
Passing scores for the exam is 65%.
Who should take an ITIL certification?
The ITIL foundation exam has been recognised as one of the leading IT Service Management framework with over 5 million qualified practitioners to-date. From a prospective employer’s perspective the certification at whatever level ensures that an IT professional knows the best practices and the best solutions in any IT service management situation.
How to pass the ITIL 4 Foundation Exam?
The best way to pass the exam is to use study guide that helps to:
- Create a study plan using the exam blueprint.
- Get familiar with the exam course outline.
- Use study resources.
- Take Practice tests.
- Pass the exam.
How can I claim my ITIL digital badges?
Successful candidates can join My AXELOS and claim a digital badge linked to their certification.
What are the languages available for the exam?
The ITIL 4 Foundation examinations are currently available in the following languages - English, Brazilian Portuguese, Chinese, Dutch, French, German, Italian, Japanese, Polish
and Spanish
Do you offer any discount on the bulk purchase?
Yes we offer nearly 50% discount for the order more than 10 products at a time. You can reach the testprep training Helpdesk for more details. The member of support staff will respond as soon as possible.
What is the course structure for the Exam?
- Domain 1: Understanding the key concepts of the service management
- Domain 2: How ITIL guiding principles can assist an organization to adapt and adopt the service management
- Domain 3: Understanding the 4 dimensions of the service management
- Domain 4: Understanding the purpose and elements of the ITIL service value system
- Domain 5: Understanding the activities of the service value chain, and how they interconnect
- Domain 6: The purpose and the key terms of the 15 ITIL practices
- Domain 7: Understanding the 7 ITIL practices
What is the prerequisite for the exam?
There is no prerequisite required to take the exam.
What is the time duration for ITIL 4 Foundation Level exam?
You will get 60 minutes to do 40 questions in this exam.
What is ITIL 4 Foundation Level Exam?
The ITIL 4 Foundation exam is made as an induction to ITIL 4. It facilitates the candidates to see at the IT service administration an end-to-end operating paradigm for the production, delivery, and frequent improvement of the tech-enabled commodities and services.
Is ITIL 4 Foundation Exam hard?
This exam requires an understanding of the ITIL framework and process of utilising ITIL to intensify IT service management. Focus on developing familiarity in the ITIL services.
How to pass the ITIL 4 Foundation Exam?
For better preparation use the step by step study guide for the ITIL 4 Foundation Exam. This provides all the exam details, course outline and study resources. Develop a basic understanding of the ITIL framework and understand how ITIL can be utilised to intensify IT service management
How many questions will be there in ITIL 4 Foundation Level exam?
There will be 40 questions which have to be completed in 60 minutes in this exam.
What is the exam format of ITIL 4 Foundation Exam?
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This exam will have 40 questions that has to be completed in a time duration of 60 minutes.
To know more about the pattern, use ITIL Foundation Exam Format
How ITIL 4 Foundation online tutorial will help in preparing for the exam?
ITIL 4 Foundation Exam tutorial covers all the major areas and topics with appropriate reference links to help you in preparation. Develop an understanding of how the ITIL guiding principles can help an organization adapt and adapt service management.
Do you provide any study guide for ITIL 4 Foundation Exam?
ITIL 4 Foundation Exam study guide that covers the important exam areas with appropriate reference links to help you in preparation. Here, you can explore unique study resources to enhance your preparation.