ITIL 4 Strategist: Direct, Plan and Improve (DPI)

ITIL 4 Strategist: Direct, Plan and Improve (DPI) 

The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) certification equips professionals with the essential skills required to develop a learning and improving IT organization while ensuring alignment with strategic objectives. This module emphasizes practical techniques for fostering continual improvement, managing change, and maintaining strategic focus in IT service management. This certification is part of the ITIL Managing Professional track and is also a prerequisite for attaining the ITIL 4 Strategic Leader designation. It validates the candidate’s expertise in both practical and strategic IT service management approaches, ensuring agility in delivering continual improvement.

Knowledge Acquired

Upon completing the ITIL 4 DPI module, candidates will gain the ability to:

• Establish a robust strategic direction for IT services.
• Plan and manage organizational workflows effectively.
• Enhance product and service quality through continual improvement initiatives.
• Foster innovation while adhering to compliance requirements.
• Minimize operational disruptions during change implementations.

Exam Prerequisites

• Candidates must hold an ITIL 4 Foundation certification before pursuing the ITIL 4 DPI module. This prerequisite ensures a foundational understanding of ITIL concepts, enabling candidates to delve deeper into strategic and practical methodologies.

Course Outline

The ITIL 4 Strategist: Direct, Plan and Improve (DPI) Exam covers the following topics - 

• Domain 1 - Understanding the Core Concepts of Direct, Plan, and Improve
• Domain 2 - Understanding Scope and Application of Direction and Planning Principles
• Domain 3. Understanding Governance, Risk, and Compliance (GRC) Integration
• Domain 4 - Understanding Principles and Methods of Continual Improvement
• Domain 5 - Understanding Communication and Organizational Change Management
• Domain 6 - Understanding Measurement and Reporting Techniques
• Domain 7 - Understanding Directing, Planning, and Improving Value Streams and Practices

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