IT Service Management
IT Service Management
IT Service Management
The IT service management exam is focused on candidates who wish to excel in this area. It deals with the process of designing, delivering and managing the IT services that an organization offers to its end users. It aligns the IT processes and services with the objectives of the business that help in the growth of an organization.
Topics Covered
• Service Request Management
• Knowledge Management
• IT Asset Management
• Incident Management
• Problem Management
• Change Management
IT Service Management FAQs
What are the learning outcomes of this exam?
• Designing IT services
• Creating services
• Delivering
• Supporting IT services
Who should appear for this exam?
• Operations managers
• Working professionals
• People seeking jobs in IT management departments
• Graduates
What are the benefits of this exam?
This exam helps in-
• Differentiating you in today's competitive job market.
• Making your CV better.
• Increasing your earning potential.
• Improving your skillset.
What is the IT Service Management exam?
The IT service management exam is focused on candidates who wish to excel in this area. It deals with the process of designing, delivering and managing the IT services that an organization offers to its end users. It aligns the IT processes and services with the objectives of the business that help in the growth of an organization.
What do we study in IT Service Management?
• Service Request Management
• Knowledge Management
• IT Asset Management
• Incident Management
• Problem Management
• Change Management